ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within ITIL and the supporting professional qualification scheme.
Adopting its guidance offers a huge range of benefits that include:
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity and lower costs
- Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.
Our training is delivered through our On-line 24/7 training platform.
ITIL version 3 Foundations Level Course Outline
You must pass ONE Exam to reach the ITIL Foundations Level
Service Management
- Describe what is a Service
- Describe the concept of Service Management
Service Lifecycle
- Describe the structure and scope of the ITIL library
- Describe the goals and objectives of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
Generic Concepts
- Explain the generic concepts and terminology of ITIL
Principals and Models
- Explain the importance of Service Assets and Value Creation
- Discuss the major aspects of Service Design
- Describe the PDCA and Continual Service Improvement models
Selected Processes
- Explain the basic concepts of Service Portfolio Management, Demand Management, Financial Management, and Service Level Management
- Explain the basic concepts of Change Management
- Describe the 7-step improvement process
- Explain the basic concepts of Incident Management
Selected Functions
- Describe the roles and responsibilities of the Service Desk function
- Describe the roles and responsibilities of the Application Management function
- Describe the roles and responsibilities of the IT Operations Management function
- Describe the roles and responsibilities of the Technical Management function
Selected Roles
- Describe the responsibilities of the Process Owner role
- Describe the responsibilities of the Service Owner role
- Explain the purpose and use of the RACI model
Technology and Architecture
- List generic requirements for an integrated set of Service Management technologies
- Explain how Service Automation helps to integrate Service Management processes
Qualification Scheme
- Explain why qualifying for ITIL certification is important
We are so confident that you will pass your exam we guarantee it!
Other Training Benefits
- Flexibility - You don't have to take time off work or disrupt your schedule
- Specialised Teacher Support - You will have support for all your questions
- Hands on skills - Software simulations in real world scenarios
- Exam preparation - We don't send you to the exam unless we know you will get a high mark
- Cost effective - You don't have to break your budget to get started
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