The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end-users and troubleshoot desktop environments that are running the Microsoft Windows operating system.
Our proven MCDST training is delivered through our On-line 24/7 training platform.
We are so confident that you will pass your exams we guarantee it!
Career Success
We realise that for most people technical training is for career progression. This is why with all MCDST training packages we put our clients through our career optimisation program, this includes:
Time and again, we have shown our clients that our job search system works!
You can cut weeks or even months off getting the right job or promotion
Other Training Benefits
- Cost effective - You don't have to break your budget to get started
- Flexibility - You don't have to take time off work or disrupt your schedule
- Specialised Teacher Support - You will have support for all your questions
- Hands on skills - Software simulations in real world scenarios
- Exam preparation - We don't send you to the exam unless we know you will get a high mark.
- Reference library - Don't spend any more money on books
Typical MCDST job roles
- Network Administration
- Help Desk
- Systems Analysts
- Technical Support
MCDST Course Outline
Must Pass 2 exams in total
70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- Installing Windows XP
- Managing and Troubleshooting Resources
- Managing and Troubleshooting Desktop Storage and Settings
- Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon
- Managing and Troubleshooting Network Protocols and Operating System Performance
70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
- Resolving Issues with the Operating System and Office Applications
- Resolving Issues with Outlook and Outlook Express
- Resolving Issues with Hardware and Network Connectivity
- Resolving Issues with Internet Explorer, Application Security, and Security Incidents
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